Design Policies & Client Terms

Design Policy

Every project (excluding Your Starter Studio services) requires a signed proposal and a completed project questionnaire before any design work begins. This process ensures we fully understand your brand’s vision, goals, and unique needs, allowing us to deliver visuals that are not only beautiful but strategically aligned with your business objectives. Depending on the project scope, a follow-up call may be required and will be communicated during the booking process.

For website design projects, all required platform logins (Shopify, Wix, Squarespace, or Acuity), business policies, and product photos must be submitted prior to the start of the project. Please ensure that all images provided are clear, high resolution, and ready for use. This maintains the highest design quality across all deliverables.

Project Questionnaire

After your proposal is approved and signed, a detailed Project Questionnaire will be sent via email. This form is designed to uncover the core of your brand, your goals, your vibe, and what success looks like to you so we can bring it all to life through intentional design. If further clarity is needed beyond the form, an additional consultation may be scheduled to refine and personalize the direction of your project.

Deposit & Agreement

Once an agreement is reached between BlushByDesign and the client, a proposal will be sent outlining the full project scope, timeline, and investment. A nonrefundable deposit, determined during onboarding, is required to secure your slot and officially begin the design process. No work will commence until the deposit has been received.

Payment Milestones

For all projects excluding Your Starter Studio services, clients may choose one of the following flexible payment plans:

• Pay in Full – The total project cost is paid upfront before work begins.

• 50/50 Plan – 50% is due upon onboarding, and the remaining 50% is due before final delivery.

• Pay-in-Four – Payments are divided into four equal 25% installments:

  • First 25% due at onboarding

  • Second 25% at the project midpoint

  • Third 25% before final design approval

  • Final 25% before delivery of all project elements

Payment schedules and key project milestones will be clearly outlined in your signed agreement. Please note, no final files or deliverables will be released until the full balance is paid.

Revisions

Each project includes three revisions at the client's request unless otherwise stated. Acceptable revisions include rewording, font All standard projects include three complimentary revisions to ensure you are thrilled with the final result. Revisions can include font updates, copy changes, color swaps, layout adjustments, and additions or removals of design elements.

Revision Policy

1. Each project includes three revisions at no additional cost

2. Additional revisions beyond the third will incur a $15 fee per revision

3. If the client wishes to redesign a service after final approval, a $30 redesign fee will apply

4. Clients must respond to all drafts or revision requests within 24 hours to avoid delays

5. If no communication is received for 14 days, the project will be archived and subject to a $50 restart fee

Please note, all revisions impact turnaround time and extensive revision requests may delay your final delivery.

Turnaround Times

Each project is unique and timelines will be discussed on a case by case basis via your initial inquiry. Estimated turnaround times are provided as general guidelines and we work hard to remain on schedule. To ensure a smooth process, please submit all requested materials on time and communicate promptly during active phases of your project.

Retainer Services

BlushByDesign offers monthly retainer services for clients who need consistent creative support. All retainers require a minimum three-month commitment, with billing due at the start of each month. Deliverables are predetermined based on your selected package and must be used within the billing cycle. Unused deliverables do not roll over.

After the initial three-month term, retainers can be paused or canceled with seven days’ written notice before the next billing date. Late payments may cause delays or loss of priority status. Availability is limited and secured on a first come, first served basis.

Refunds

Due to the nature of custom creative services, all design service sales are final and nonrefundable. However, we are committed to making sure you are completely satisfied with your final deliverables. That is why consultations, check in points, and client approvals are built into every process. Once your deposit is paid, design work begins immediately.

We reserve the right to cancel any project where a client becomes excessively difficult or uncooperative. In such cases:

• A full refund may be issued only if no design work has begun

• A partial 50 % refund may be issued if work has already started